From his first months at Auxility, Miguel impressed us with his drive to learn and help end users. He has quickly grown into a trusted support engineer, taking on more complex challenges and continuously expanding his technical and customer‑focused skills.
Helping people is what truly drives me. Solving a customer’s problem, especially when others couldn’t, and hearing their gratitude gives me real energy.
At Auxility, no two days are ever the same. That is something Miguel experiences first-hand in his role as a support engineer. Working across a wide range of customers, environments and technologies, he has found a place where learning, trust and human connection come together.
Miguel’s journey into IT started early. From playing around with PCs as a teenager to working in a cybercafé in the 1990s, he gained hands-on experience with everything from installing software to repairing hardware and setting up networks. After studying electronics and automation, and spending several years abroad, he eventually returned to Belgium and continued his career in end-user support, a path that naturally led him to Auxility. “The recruitmentprocess at Auxility was smooth and pleasant. Things moved fast, and it felt right from the start.” The first months were intense: many customers, a lot of information and a completely new rhythm compared to working for a single client. But that immersion accelerated his growth.
What Miguel enjoys most about his work at Auxility is the sheer variety. From small organisations to large enterprises, every customer brings a different setup, way of working and technological landscape. “You are constantly exposed to environments you have never seen before,” Miguel explains. “In the beginning, that can feel overwhelming, but over time you realise how much you learn from it. You see that there are many different ways to design and manage an IT environment, there is never just one right approach.” That diversity translates into freedom and responsibility. Customers trust Auxility to manage their end-user support, which gives engineers like Miguel the space to implement solutions, take ownership and truly make a difference. “You get a lot of responsibility and a lot of rights. That is a big advantage: you learn faster, you can do more, and you always have colleagues around you to rely on when you get stuck.”
At Auxility, learning never stops and that is exactly what Miguel finds motivating. Working with a broad Microsoft stack, from end-user support to Azure, he is constantly challenged to deepen his knowledge. “You learn a bit of everything, all the time. That is what makes it fun. You are in contact with many different technologies, and you are allowed to actively work with them.” Staying up to date is a necessity in IT, but Miguel sees it as a positive challenge, both professionally and personally. “There are no boring days with only simple tickets. There is always something interesting, something challenging, a question that makes you think.”
For Miguel, the technical side is only part of the story. What truly energises him is helping people. “That is the best part of the job: helping end users,” he says without hesitation. Solving a problem that others could not and hearing a sincere “thank you” from a customer is what gives him a real boost. Building long-term relationships with end users also creates a valuable feedback loop: users share insights, needs and experiences that can later help other customers as well.
Another aspect Miguel appreciates is the opportunity to work in multiple languages. Being able to support customers in Dutch, Spanish, French and English allows him to connect more personally and keep users fully informed. “It feels good to help customers in their own language. I can use my mother tongue with some customers, and use my French almost daily. That makes the interaction more natural and more human.”
Miguel’s ambitions are clear: keep learning, expand his technical scope and eventually grow towards a second-line role, while maintaining close contact with customers. “I want to understand how a company is built from the ground up: where it starts, who does what, how everything fits together. That broader insight really interests me.” Even during stand-by moments, helping customers outside regular hours gives him a sense of purpose. “People are incredibly grateful when you help them in an urgent situation. That appreciation really stays with you.”
For Miguel, Auxility stands out as a place where people matter: both customers and colleagues. “There is a lot of flexibility: a healthy mix of working from home and being in the office. Everyone is approachable, down to earth and genuinely willing to help each other. People think along with you and always look for solutions together.” It is that combination of technical challenge, trust, human connection and growth that makes Auxility feel like the right place for customers looking for reliable IT support, and for professionals who want to keep learning while making a real impact.
We are grateful to have you with us, Miguel!
